Terms of Service

This page is maintained by Atlas AI LLC to explain the terms that apply to your use of the ATLAS AI service. These Terms of Service are app-owned content and may be updated from time to time. If you have questions about any legal term, please consult a qualified attorney.

1. Acceptance of Terms

By accessing or using the ATLAS AI website, service, or platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a binding legal agreement between you and Atlas AI LLC ("ATLAS AI," "we," "us," or "our").

2. Description of Service

ATLAS AI provides an AI-powered telephone receptionist service for businesses, including call answering, appointment booking, call screening, message taking, and emergency routing. The Service is delivered as a SaaS offering and operates through integrations with third-party voice, calendar, and workflow platforms. ATLAS AI is HIPAA aware for medical clients and can sign Business Associate Agreements (BAAs) where required.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Payment, Billing, and Cancellation

Fees for the Service are billed according to the pricing plan selected at signup or as otherwise agreed in writing. Setup fees are generally one-time and non-refundable. Monthly retainers are billed in advance.

Cancellation. You may cancel your subscription by providing written notice to us before your next billing date. Cancellation will take effect at the end of the current paid billing period unless otherwise agreed. Setup fees and any fees for services already rendered are non-refundable. Monthly fees are not prorated for partial months.

Overages. Usage in excess of the minutes or features included in your plan may be billed at the overage rate specified in your agreement or on our pricing page.

5. SMS Consent and Communications

By providing your mobile phone number to ATLAS AI, you consent to receive SMS text messages from us for account-related, service-related, and appointment-related purposes. Message and data rates may apply. You can opt out of receiving promotional or non-essential SMS messages at any time by replying STOP or contacting us directly. Opting out may not affect your ability to receive critical account or service notifications where required.

We do not share your phone number with third parties for their own marketing purposes without your consent. Consent to receive SMS messages is not a condition of purchasing our services.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:

• Violate any applicable law or regulation;
• Transmit any unlawful, harmful, threatening, abusive, or otherwise objectionable content;
• Interfere with or disrupt the Service or its underlying infrastructure;
• Attempt to gain unauthorized access to the Service or related systems; or
• Use the Service to provide medical, legal, or other professional advice to callers in a way that substitutes for a licensed professional.

ATLAS AI does not provide medical or legal advice. The Service handles calls according to scripts and instructions you provide and may direct callers to appropriate licensed professionals for advice-specific questions.

7. Intellectual Property

All content, software, branding, and materials provided by ATLAS AI, including the ATLAS AI name, logo, and website, are owned by Atlas AI LLC or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service during the term of your subscription. You retain ownership of any data, scripts, or business information you provide to us.

8. Confidentiality and HIPAA-Aware Handling

We treat your business and caller information as confidential. For healthcare clients, we sign Business Associate Agreements (BAAs) to protect both parties and implement HIPAA-aware handling safeguards for protected health information. Our platform-level hosting is provided by Lovable, which maintains its own infrastructure security and compliance program; ATLAS AI remains responsible for how we configure and operate the Service for our clients.

9. Limitation of Liability

To the maximum extent permitted by law, ATLAS AI and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities, arising out of or related to your use of the Service. Our total liability for any claim arising out of these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to liability.

10. Indemnification

You agree to indemnify and hold harmless ATLAS AI, its affiliates, officers, agents, and employees from any claims, damages, liabilities, or expenses arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Term and Termination

These Terms remain in effect until terminated by either party. We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or if required by law. Upon termination, your right to use the Service will immediately cease, and we may delete or retain your data in accordance with our Privacy Policy and applicable law.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any legal action arising out of these Terms shall be brought in the courts located in Prince William County, Virginia, and you consent to the jurisdiction of such courts.

13. Changes to Terms

We may modify these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact us at kashaan@tryatlasai.co.

Atlas AI LLC
10001 Orland Stone Dr
Bristow, VA 20136
United States