Privacy Policy
Last updated: July 2, 2026
This page is maintained by Atlas AI LLC to explain how we collect, use, and protect information about visitors and customers of the ATLAS AI service. This Privacy Policy is app-owned content and may be updated from time to time. For any legal questions about this policy, please consult a qualified attorney.
1. Information We Collect
We collect information that you provide directly to us, information generated through your use of the Service, and information we receive from third-party integrations.
Information you provide. This includes your name, business name, email address, phone number, billing information, calendar credentials, call-handling scripts, FAQs, and any other information you share during onboarding or support conversations.
Information from calls and usage. This includes call recordings, call transcripts, voicemails, messages, appointment details, and usage logs that are necessary to deliver the Service.
Automatically collected information. When you visit our website, we may collect standard web log data such as your IP address, browser type, device information, pages visited, and referring URL. We may use cookies and similar technologies to support website functionality and analytics.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the ATLAS AI Service;
- Answer your calls, book appointments, route urgent calls, and take messages on your behalf;
- Communicate with you about your account, billing, support, and service updates;
- Process payments and maintain accurate records;
- Ensure security, detect fraud, and comply with legal obligations; and
- Analyze usage trends to improve service quality.
3. How We Share Your Information
We do not sell your personal information or call data. We share information only in the following limited circumstances:
- Service providers. We use third-party providers for voice infrastructure, hosting, payment processing, analytics, and email delivery. These providers process data only on our behalf and under contractual obligations.
- Legal compliance. We may disclose information if required by law, subpoena, court order, or other legal process, or to protect our rights, property, or safety.
- Business transfers. If ATLAS AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are set out below.
| Data type | Retention period |
|---|---|
| Call recordings, transcripts, AI-generated summaries | 90 days from date of call |
| Caller contact info collected during calls (name, phone, address) | 90 days from date of call |
| SMS notification content | 30 days from date sent |
| Client account information (business name, contact info, phone number for notifications) | Duration of active service agreement + 30 days after cancellation |
| Billing and payment records | 7 years (IRS/tax requirement — legally mandated, do not shorten) |
| Anonymized/aggregated usage data | Indefinite (for product improvement — no PII retained) |
| Data upon customer request to delete | Purged within 30 days of verified request (except billing records held per legal requirement) |
5. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at kashaan@tryatlasai.co. We will respond to verifiable requests in accordance with applicable law.
6. SMS Consent and Phone Communications
If you provide your mobile phone number, you consent to receive SMS text messages from ATLAS AI for account-related, service-related, and appointment-related purposes. Message and data rates may apply. You may opt out of non-essential SMS messages at any time by replying STOP or contacting us directly. Opting out may not prevent critical service or account notifications where required.
Mobile phone number sharing. Atlas AI does not sell, rent, or share mobile phone numbers with third parties for marketing purposes.
Message frequency. Recipients may receive up to 50 messages per day per account depending on call volume to their business line.
Message and data rates may apply.
7. SMS Communications
Atlas AI LLC does not sell, rent, share, or transfer mobile phone numbers to third parties or affiliates for marketing or promotional purposes.
Message frequency varies based on account activity, up to 50 messages per day per account.
Message and data rates may apply.
Users can opt out at any time by replying STOP to any SMS message, or by emailing kashaan@tryatlasai.co.
8. Cookies and Tracking
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and support marketing analytics. You can control cookies through your browser settings. Disabling cookies may affect some website features.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. This includes encryption in transit, access controls, and restricted access to call data. The underlying website infrastructure is hosted by Lovable, which provides platform-level security measures; ATLAS AI remains responsible for how we configure, access, and use the Service on behalf of our clients.
No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at kashaan@tryatlasai.co.
Atlas AI LLC
10001 Orland Stone Dr
Bristow, VA 20136
United States